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Terms & Conditions

Order Completion

Once your order has been finalised and payment has been made we are not able to make any amendments to your order and no other items can be added to your original order.

This includes: The changing of the delivery address or shipping method. Also, you will not be able to add or remove items from your order or alter the sizes or colour of the products on your order.

Prices

Prices shown on our website are correct on the day that an order is received. We reserve the right to alter prices either up or down in certain circumstances, but this will be drawn to your attention when we receive your order. You will then be given the option to proceed with your order or to cancel your order.

Availability

All items displayed on our website are in stock and available for immediate dispatch unless otherwise stated. Please note that we do not currently accept orders for ‘out of stock’ products and we do not place orders on ‘back order’ if we are showing as out of stock on a product, size or colour at the time that you want to place an order.

Glove sizing

Please note: All glove sizing is based on our size guide displayed on our website. Please refer to our glove size guide before ordering.

Clothing sizing

Please note: All clothing sizing is based on our size guide displayed on our website. Please refer to our clothing size guide before ordering.

Supply

We reserve the right to refuse to supply to an individual or company.

Promotional Coupons

Promotion Codes are auto-applied at checkout if applicable.

Colour Reproduction

We have taken every reasonable care to ensure that the colours shown on the products featured on our website store are correct although a slight variation may result due to the limitations of production or the lighting conditions of our products when being photographed.

Refunds

We accept refunds under the following circumstances:

  • The product is still sealed and in original packaging
  • The product has not been used or worn
  • The product has a genuine fault or defect upon arrival
  • The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

Terms & conditions of returns:

  • The product must be returned within 14 days of purchase – we cannot accept returns later than this.
  • Products must be returned in original condition & packaging.
  • Our address for returns is: HO Soccer UK, c/o Beehive, 150 Priorswood Rd, Taunton, Somerset, TA2 8DU.

Cancellation

In accordance with the Consumer Contracts Regulations 2013 you have 14 consecutive days from the day after you receive your parcel to cancel your contract with us.

Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel, or it can be placed within the parcel upon its return.

If goods have been dispatched you will be expected to cover the cost of return or pay for the cost of retrieval if the courier hasn’t yet delivered. For parcels larger than two shoe boxes or weighing over 5KG, please contact our Customer Service team who may be able to advise a more cost-effective returns method or arrange collection at cost to you.

Any cancelled items must be returned to us in resalable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. Avoid placing postage labels or tape on the product packaging as they may otherwise be deemed as not resalable.

Use of Materials on this website

HO SOCCER UK LTD maintains this site to ensure that you are always kept updated with our products.

Without prior written permission from HO SOCCER UK LTD you may not copy, reproduce, distribute, modify, display, re-post or otherwise use any of the content displayed on this website.